This Privacy Statement relates to the practices that CAN uses when interacting directly with clients, non-clients, and prospective clients. It outlines how we interact, what data we collect, how we use that data, and how you can change or update the data we collect.
Contemporary Analysis (CAN) collects and uses your personal and company information (“personal information” or “personally identifiable information”) to operate our business, build our products, improve our websites, and deliver the services you have requested.
What Information Does CAN Collect?
During the course of our business we collect data on our clients, non-clients and prospective clients. This data is collected during interactions with CAN in person, over the phone, or online. This information is collected with your permission either manually or automatically through your browser. CAN uses “cookies” and “web beacons” to automatically collect information. Cookies are text files that your browser stores on your hard-drive, and web beacons are small images on webpages and emails. Both of these are standard web practices.
Communications from CAN
Offers, Updates, and Newsletters: CAN uses your personal information to inform you of events, products, services, and opportunities available from CAN and our affiliates. We also use your personal information to contact you to conduct research about your opinions of our current services or of potential new services. Our goal is to send you offers, updates, and newsletters that provide value and with relevant information and improve our business. You always have the option to not participate or unsubscribe.
Service Announcements: CAN uses your personal information to notify you if our service is temporarily suspended for maintenance, emergency repairs, or service. These communications are not promotional in nature. You cannot opt-out of these communications. However, you can deactivate your account.
Messages and Notifications: As a client of CAN, CAN’s employees, independent contractors, and systems will send you communications. These communications are necessary to deliver the services you requested and are not promotional in nature. You may not opt-out of these communications.
Customer Support: When you request services or support from CAN, we will use your personal information to communicate with you. Support is typically delivered in person, over email, or through the phone. From time to time, you might also be contacted about the quality of CAN’s support and service. CAN reserves the right to record all emails and phone calls to improve our client interactions.
Billing: When necessary CAN will use your personal identifiable information to send emails, letters, invoices, receipts and notices of delinquency, alert you if we need a different credit number, and otherwise try to collect money owed. We use third parties to handle secure credit card transaction processing. We send billing information to such third parties, who maintain all information in confidence, to process your order information and credit card payments.
Credit Card Data: To protect your information, our credit card processing vendor uses the latest 128-bit Secure Socket Layer (SSL) technology for secure transactions. In addition, our vendor is certified as compliant with card association security initiatives, such as the Visa Cardholder Information Security and Compliance (CISP), MasterCard® (SDP), and Discovery Information Security and Compliance (DISC).
Third Parties: CAN does not sell, rent, or lease our customer lists to third parties in which we do not have a formal agreement to provide services to CAN and our customers or prospects. CAN does not share personally identifiable information expect as described in this policy. CAN may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, CAN may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to CAN and they are required to maintain the confidentiality of your information to the same standard that CAN uses to protect your data and confidentiality.
We can provide to our third-party partners and/or publish publicly any data that we have collected that is not personally identifiable or has been aggregated in a way that you as an individual cannot be uniquely identified.
We may choose to buy or sell assets. In these types of transactions, customer information (including personally identifiable information) is typically one of the business assets that is transferred. Also, if we or substantially all of our assets are acquired, or if we go out of business or enter bankruptcy, personal identifiable information would be one of the assets transferred to or acquired by a third party.
Tracking Technologies and Log Files
CAN automatically tracks your interactions with our websites. This information is collected through our server log files. This information includes demographic information such as ZIP code, age, gender, preferences, interests, and favorites. There is also information about your computer hardware and software that is automatically collected by CAN. This information can include: your IP address, browser type, domain names, access times, and referring website addresses.
This information is used by CAN for the operation of our services, to maintain the quality of our services, and to provide general statistics regarding use of the CAN websites. For these purposes, we do link this automatically collected data to personally identifiable information such as name, email address, address, and phone number.
The CAN’s websites use “cookies” to help personalize your online experiences. A cookie is a text file that is placed on your computer by a web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize CAN Portal pages, or register with CAN’s websites for services, a cookie helps CAN to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as First and Last Name, email address, billing addresses, shipping addresses, and so on. When you return to the CAN website, the information you previously provided can be retrieved so you can easily use the features you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of CAN’s services or websites you visit. CAN keeps track of the websites and pages you visit within CAN’s web domains to determine what CAN services are the most popular. The data is used to deliver customized content and advertising to customers.
Clear Gifs (Web Beacons/Web Bugs)
CAN or our third party advertising partners employ a software technology called clear gifs (also called Web Beacons/Web Bugs) that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of a period. If possible we tie the information gathered by clear gifs to our customers’ personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails recipients have opened. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. You can opt-out of communications from CAN that are promotional in nature.
CAN will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CAN or our web sites; (b) protect and defend the rights or property of CAN (including enforcing this agreement); and, (c ) act under exigent circumstances to protect the personal safety of users of CAN, or the public. We may exchange information with other companies and organizations (including governmental authorities for fraud protection and credit risk reduction.
Update or Delete Your Personal Information
If your personally identifiable information changes or if you no longer desire our service, you may correct, update, or request deletion, by emailing our Privacy team at firstname.lastname@example.org. We will respond to all access requests within 30 days. In some cases we may not be able to remove your personal information, in which case we will let you know if we unable to do so and why.
If you request that your user information be deleted from our records, there may be a brief delay in our processing that request while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the CAN website.
If you provide CAN with user information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have provided.
- To request your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt out of being solicited by this website or third parties
To exercise any of these rights, please contact us at email@example.com.
Security of Your Personal Information
No method of safeguarding information is 100% secure. CAN uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. CAN secures our users’ personally identifiable information in a controlled, secure environment protected from unauthorized access, use, or disclosure. When sensitive personal information (such as credit card numbers) is collected, it is protected through the use of encryption and tokens.
You can help keep your personal information secure by selecting and protecting your password and other sign-on protections appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Data Storage: CAN uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technologies required to run our services. Although CAN owns the code, databases, and all rights to CAN’s services and websites, you retain all rights to your data. You can learn more by reading about our Security Statement.
We welcome your comments regarding our privacy practices. If you believe that CAN has not followed the practices outlined in this Statement, please contact email@example.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. CAN is located at 1209 Harney St., Suite 200, Omaha, NE 68102. We can be reached by phone at 402-682-3201 and firstname.lastname@example.org.